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Unconditional Return Guarantee

We offer an unconditional return and 100% refund guarantee if you are not satisfied with our products for any reason. To start the return process , you can send your request to the whatsapp support line at 05547302520 within 14 days from the product delivery date.

Call our whatsapp support line at 05547302520 . Our call center staff processes your return request without applying any discouragement method to you.

You do not have to provide any reason for the products you want to return.

After our call center receives your return request, a Return Cargo Code is sent to your mobile phone, and you can deliver the product to the nearest Aras Cargo branch without paying any shipping fee. Pre-inspection is completed within 3 days after the products reach our warehouse, and a 100% refund is made without any deduction to your Credit Card or Bank account, depending on the payment method. The reflection of the refund process on your credit card may take 1-3 business days under normal conditions, but may vary depending on your bank's procedures.

Unconditional Return Policy within 14 Days

Any conditions for the return of products purchased from Gazzini Furniture Although there are no conditions, some of the situations that our customers frequently ask and have difficulty believing are as follows.

  • What if my returned product does not pass the Pre-Inspection stage after it reaches your warehouse?
    • There are those who send a piece of cardboard or other worthless things to us instead of returning the product using our unconditional return guarantee, so the Pre-inspection stage is only done to prevent malicious and forgery transactions. The refund process is initiated.

  • I lost the original packaging / The original packaging was damaged, can I still return it?
    • Unconditional return of products without original box or with damaged original box is also accepted, but packing a furniture product without original box is a very difficult process, as you will need to repackage the product you purchased to return it with cargo, taking care not to damage the parcel after receiving the product. We recommend that you open it and keep it until you decide on a return.

  • I damaged / broke / scratched one or more parts while installing the product, can I still return it?
    • The return of damaged products delivered to our warehouse is also accepted unconditionally, we are not interested in damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.

  • I damaged / broke / scratched one or more parts while disassembling the product to return it, can I still return it?
    • The return of damaged products delivered to our warehouse is also accepted unconditionally, we are not interested in damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.

  • I have packaged the product for return and delivered it intact, but what if there is damage in the cargo?
    • The return of damaged products delivered to our warehouse is also accepted unconditionally, we are not interested in damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.

  • I have delivered the product to the cargo company to return it, but what if the product is lost in the cargo and cannot be delivered to Gazzini Furniture?
    • If your returned product is lost in the cargo, unconditional return is accepted and the money back process is started.